Shopping at Curated Crate
Where can I find details about a product?
Check the product description and available options before placing your order. If you need more information about an item, contact us through our Contact page.
How can I contact Curated Crate?
Visit our Contact page to send us a message. For questions about an existing order, include your order number so we can help.
Shipping and delivery
How much does shipping cost?
Review the shipping options and any shipping charges shown at checkout before completing your purchase.
Can you deliver to my address?
Enter your delivery address at checkout to check the available shipping options. If no option appears, contact us before placing an order.
When will my order arrive?
Delivery timing can depend on the item and destination. If you need an item by a specific date, contact us before ordering to ask about the expected delivery time.
What should I do if my order has not arrived?
Contact us with your order number and a description of the issue so we can look into it. Please do not include payment card details in your message.
Orders and payments
Which payment methods can I use?
The available payment methods are displayed at checkout.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you would like to make. Changes or cancellations cannot be guaranteed once an order is being processed or has shipped.
Returns and order issues
Where can I find information about returns?
Please review our refund policy before purchasing. If you have questions about whether an item can be returned, contact us before placing your order.
What if my item arrives damaged or I receive the wrong item?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging. We can then review the issue and explain the next steps.